JPay

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  • Verified Safety

The JPay App is a mobile application that provides a convenient and secure way for individuals to connect with incarcerated loved ones. 


It allows users to send money, email, and even video visit inmates in participating correctional facilities. With the JPay App, you can stay connected and support your loved ones no matter where you are. 


Stay tuned to learn more about the exciting features and functions of this powerful app!

Features of JPay App


1. Money transfers: With the JPay App, you can securely and conveniently send money to your loved ones in participating correctional facilities. Whether it's for essentials or a special treat, the app makes it easy to provide support.
2. Email messaging: Stay in touch with your loved ones by sending them emails through the JPay App. Write thoughtful messages and receive replies directly on your mobile device, fostering ongoing communication.
3. Video visitation: Experience virtual face-to-face conversations with inmates through the JPay App's video visitation feature. Schedule visits, see your loved one, and share precious moments, no matter where you are.
4. Photo attachments: Add a personal touch to your messages by attaching photos and sharing cherished memories with your loved ones. It's a great way to bring joy and keep connections alive.
5. Notifications: Stay up to date with the latest news and updates from the correctional facility and JPay App through push notifications. You'll never miss an important message or opportunity to connect.
6. Payment options: The JPay App offers various payment methods, including credit and debit cards, making it convenient for you to support your loved ones. Choose the payment option that works best for you.
7. Security measures: The app prioritizes the security and privacy of its users, employing advanced encryption technology to protect personal and financial information. You can trust that your data is safe and secure.

Pros and Cons of JPay App


● Convenient Communication: The JPay App provides a convenient way to stay connected with your loved ones who are incarcerated.
● Secure Transactions: With the JPay App, you can securely send money to your loved ones in participating correctional facilities.
● User-Friendly Interface: The JPay App is designed with simplicity in mind, making it easy for anyone to navigate and utilize its various features.
● Limited Availability: While the JPay App is available for both Android and iOS devices, it may not be accessible to everyone.
● Cost: Although the JPay App offers convenience and a variety of features, there may be associated costs.
● Internet Dependence: This means that individuals without reliable access to the internet may face challenges in using the app consistently.

Functions of JPay App


1. In-app messaging: Stay connected with your loved ones by sending messages through the JPay App.
2. Account management: From updating personal information to adding funds and viewing transaction history, you have full control over your account at your fingertips.
3. Inmate search: With the JPay App, you can search for inmates and access their profiles.
4. Music and education services: The JPay App offers additional features like the ability to purchase and download music or educational materials for your loved ones.
5. Feedback and support: The JPay App provides a platform for users to submit feedback or request assistance.

How to Use the JPay App


1. Download the app: Start by downloading the JPay App from the Google Play Store or Apple App Store, depending on your device's operating system.
2. Create an account: Open the app and create a new account by providing the necessary information. This may include your name, email address, and a password.
3. Add funds: To send money to your loved ones, you'll need to add funds to your account. Choose from the available payment options and follow the prompts to complete the transaction securely.
4. Send messages: Use the in-app messaging feature to communicate with your loved ones. Simply select the inmate you want to message, type your message, and hit send. Remember to respect facility guidelines when communicating.
5. Schedule a video visit: To have a virtual face-to-face conversation, schedule a video visit through the app. Select the inmate, choose a convenient time, and make sure you have a stable internet connection for a smooth experience.
6. Manage your account: Easily manage your account by accessing the account management section. Update your personal information, add or withdraw funds, and view your transaction history.
7. Explore additional features: Take advantage of the JPay App's music and education services. Purchase and download music or educational materials for your loved ones to enjoy during their time in the correctional facility.
8. Reach out for support: If you encounter any issues or have questions, the JPay App's support team is available to assist you. Use the feedback and support feature to submit your queries or concerns and receive prompt assistance.    


User comments

2

I have sent plenty of bug reporting emails and it feels like they're being ignored. I see many others having the same problems. Please don't ignore us and fix all this asap. This is a very important app to many and we are counting on you. This app worked pretty well until this last update. Since then I don't get notifications that I have a message and I rarely get the notification in an email either. It was working right before, so please make it work correctly again!"

2

No notifications and constant crashing. I've had this app for over a decade now and I've never seen it act as horrible as it does now. I can't open it without it crashing and having to reopen it. I've been reporting that issue every time for close to a year now. I also quot receiving notifications a few months ago. I've tried to uninstall and reinstall and that didn't fix the issue. We pay all these fees and for what? This app is nothing but an issue!"

2

After the latest update (about 4 weeks ago), I no longer get notifications on my phone notifying me when I get a new message. I now have to go into the app, and it shows there that I have a new message. I have made sure my notifications didn't get turned off when the new update was installed because it worked fine before this last update. Also, the full message doesn't always load fully. I usually have to exit and close the app completely, then re open to get the message to completely load."

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