My Sky

  •  3.8
  • Verified Safety

My Sky App is a convenient tool developed by Sky, a British satellite broadcasting company. As a digital management platform, it allows users to control their Sky account and services with just a few clicks. Whether you're wanting to change your package, check your bill, track your broadband speed, or even manage appointments with engineers, My Sky App has you covered. Plus, it also offers access to the latest Sky deals and upgrades. It's like having a Sky store in your pocket!

Features of My Sky App
1. Account Management: With My Sky App, you can effortlessly manage your Sky account. From viewing your bill, adjusting payment settings, or even updating your personal details, it's a breeze!
2. Service Tracking: You can easily check your broadband speed, see how much data you're using, and identify any issues with your service.
3. Engineer Appointments: Need to book or manage an appointment with a Sky engineer? This app simplifies the process.
4. Exclusive Deals & Offers: Keep an eye on the latest deals, offers, and package upgrades exclusive to My Sky users.
5. Device Compatibility: My Sky App is compatible with both Android and iOS devices, so you can access it wherever you are.
6. Interactive TV Guide: Plan your viewing with an easy-to-navigate TV guide that lets you set reminders for your favorite shows.
7. Remote Record: If you're out and about and forgot to record your favorite show, don't panic! My Sky App has a remote record function, so you'll never miss a beat.
8. Help and Support:* Have a query or issue? The app provides easy access to Sky's customer support and comprehensive FAQs.

Pros and Cons of My Sky App
● Convenience: It's a one-stop platform for managing all your Sky services. No need to make a call or visit a store.
● Exclusive Offers: Being a My Sky user provides you access to exclusive deals and upgrades.
● Functionality: From managing your account to remote recording your favorite shows, this app is packed with useful features.
● Device Compatibility: Whether you're an Android or an iOS user, My Sky App has got you covered.
● Customer Support: Quick and easy access to customer support and comprehensive FAQs, right from the app.
● Network Dependency: The app's performance is reliant on your internet connection. Poor connectivity might affect functionality.
● Learning Curve: With so many features, new users may take a while to understand the app's functionality completely.
● Limited to Sky Customers: This app is only beneficial for Sky customers. If you're using a different service provider, the app won't be of much use.
● Storage: The app, while feature-packed, might take up a considerable amount of space on your device.

Functions of My Sky App
1. Account Management: The app allows you to manage all aspects of your Sky account. This includes viewing and paying bills, changing your package, updating your contact information, and more.
2. Tracking Services: Use My Sky App to monitor your broadband speed and data usage. If there's an issue with your service, you'll be able to spot it quickly.
3. Managing Appointments: Arrange appointments with Sky engineers directly through the app. Whether it's installation or repair, it’s quick and hassle-free.
4. Accessing Deals: Take advantage of exclusive offers, discounts, and package upgrades only available to My Sky App users.
5. Interactive TV Guide: Discover new shows, set reminders for your favorites, and never miss out on your must-watch TV again.
6. Remote Recording: Away from home when your favorite show is on? No problem! Use the app to record shows remotely.
7. Customer Support: Reach Sky's customer support team directly from the app. You can also access comprehensive FAQs to resolve common issues.

How to Use My Sky App
1. Download and Install: Locate My Sky App on your device's app store, either Google Play or App Store. Download and install it.
2. Log In: If you're a Sky customer, you already have an account. Simply enter your login credentials to access your account on the app.
3. Navigation: Familiarize yourself with the app. The home screen will display your account details and options for managing your Sky services.
4. Account Management: Click on 'My Account' to view and pay bills, change your package, and update your contact information.
5. Service Tracking: Tap on 'Broadband' to monitor your broadband speed and data usage.
6. Booking Appointments: Need an engineer? Book an appointment easily via the app.
7. Discover Deals: Click on 'Offers' to explore exclusive discounts and upgrades.
8. TV Guide and Remote Recording: Use the TV guide to discover new shows and record remotely if you're not at home.
9. Help and Support: If you encounter an issue, access 'Help and Support' for comprehensive FAQs and a direct line to Sky's customer support team. Remember, mastering an app takes a bit of time, but with frequent use, you'll be navigating My Sky App like a pro in no time!    


User comments

1

Well I can't access my app as it tells me that it's a technical error and try using the link but that doesn't work either. When I ring it takes about 30 mins to get through then I get cut off so I'm pretty much frustrated with sky at the moment."

1

I think this might be the worst designed app I've ever used. Every time I open it, the home screen is obscured by a message saying "Technical error. Try refreshing the page. Or use the link below to start again." (I've tried deleting and reinstalling the app and rebooting my phone, but it makes no difference.) When I do manage to get past that, every option you pick is a dead-end. There is no back button, so the only way to return to the menu is by closing the app and opening it again. Dreadful."

1

Can't change payment details I tried to do that many times on application to change payment details. I have hearing difficulties which I prefer to do online so that I don't have to ring their help desk to do that. There is no live chatbox to sort out these issues. I'm getting frustrated now. Everytime I selected option it kept going circles to say that there is no option to change payment details from credit card to direct debit"

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